Return Policy
Welcome to the JA Floorworks Return Policy page. We understand that sometimes returns are necessary, and we want to make the process as easy as possible for you. Please read the following information carefully to ensure a smooth return experience.
30-day satisfaction guarantee
At JA Floorworks, your satisfaction is our priority. That’s why we offer a hassle-free 30-day return policy. If you’re not entirely happy with your purchase, simply return it within 30 days of delivery for a full refund.
Eligible returns
To qualify for a return, items must be unused, in their original condition, and include the original packaging. Please note that some products, such as opened cleaning kits or installed flooring, are not eligible for return.
Initiate a return
Begin your return process by reaching out to our customer service team with your order number and the reason for your return. They will assist you every step of the way and provide a return shipping label if eligible.
Need assistance?
For further questions regarding our return policy or assistance with a return, please don't hesitate to contact our customer service team. We are here to help!